Category: Business

RFS Process

4 Steps To Developing An Effective RFS process

It’s time to retire your RFS process. It’s old. It’s worn out. And it’s tired. It’s also limiting. Instead, do what many managers of inbound call centers and tech support services are doing when it comes to sourcing. They’re using Requests for Solution (RFS) proposals. And it’s producing more cost-effective solutions to IT problems—especially when working on critical high profile projects. It’s also good for Greenfield projects. The RFP process worked well in the past. It helped managers solve challenging IT problems by sourcing providers that could meet the project’s functionality requirements. But IT environments have changed. So have managers’ […]

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Using Technology To Go From Good To Great

Do you know what consumers want most from inbound call centers? If you don’t, don’t be embarrassed. Many call center managers don’t. What consumer’s want most from inbound call centers are great customer experiences. In today’s world, this means delivering experiences that are easy to complete, personalized, in context, and consistent. It also means offering experiences that are fun. Unfortunately, delivering these types of customer experiences remains elusive for many call centers. That’s surprising. Delivering great customer experiences is worth its weight in gold—literally. Not only do they boost customer satisfaction and customer loyalty, but they also differentiate you from […]

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Organizational Innovation

7 Tools That Drive Organizational Innovation

Organizational innovation transforms companies­. And it does it quickly, efficiently, and cost-effectively. That’s why hundreds of books talk about it. Properly implemented, Organizational Innovation: Boosts efficiency, productivity, quality, and competitiveness Captures value through solutions that meet new needs, unarticulated needs, or existing market needs in unique ways Increases job satisfaction employee motivation, and worker creativity Empowers employees to improve work processes And this is just the start. Never mind what it does for market share, customer loyalty, and customer satisfaction. But you can’t just talk about innovation and expect it to happen. You need to drive it. And that means […]

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Content Strategy

7 Steps To A Great Mobile Content Strategy

We now have more than 7 billion people in the world. More than 5 billion of them have mobile phones. Clearly, mobile phones are here to stay. The increased use of mobile is a great boon to you no matter what your business. You can now connect with consumers anytime anywhere. Taking advantage of this opportunity can boost sales and profits dramatically. But you can only do it if you can engage consumers with the right content on the right device & a perfect content strategy. Savvy marketers understand this challenge. So they provide consumers with engaging content designed specifically […]

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