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Using Call Center Services For Growth Hacking Strategies
Business owners are using call center service companies to save money and improve the customer experience. Some companies think that [...]
8 Smart Ways To Drive Call Center Performance
Do you know what customers find most frustrating about call centers? It’s being left on hold. That’s right, you [...]
6 Ways To Improve Customer Service Experiences in Financial Services
Make no mistake. Customer Service Experiences operations are going through a major paradigm shift that threatens the survival of many [...]
Offer TECH MNC Flexibility with Tech Support
Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed technical [...]
Avoid the Horror of Lost Data for Your Inbound Call Center
It is every business owner’s nightmare: you receive a call from your IT staff telling you that a hard drive [...]
How to Integrate Your CRM with Social
Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more in [...]
Inbound Call Center: Debunking 7 Myths
Is inbound call center services a key strategy at your company? It is at many SMBs — and with good [...]
Advantages Of An Inbound Call Center That’s Workflow Intelligent
Workflow Intelligent can be the answer if your 24/7 inbound call center services hasn’t been performing up to expectations. It can [...]
Help Your Call Center Reps Be More Effective – Efficient
If your company runs the 3rd shift for your call center services you may see a difference in its effectiveness [...]
Does Your Offshore Help Desk Company Use VOIP?
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
Creating a Safe Environment for Your Inbound Call Center
Efficient teams work well with one another and strive to meet a common goal. As a leader, your responsibility is [...]
Developing A More Innovative Inbound Call Center: 7 Tips
Sixty years ago Peter Drucker said that “the business enterprise has two - and only two functions: marketing and innovation”. [...]