Is your IT team burdened with handling a large volume of help desk queries? Are you facing difficulties finding the right technical talent? Is your IT budget going overboard?
If yes, it is time to consider working with a managed help IT desk provider.
IT has become an integral part of the business world regardless of the industry. It has the capability of streamlining processes, improving efficiency, and better maintaining and managing data assets.
You will need an IT team to maintain the technology infrastructure, respond to issues and proactively work on securing the systems against cyberattacks. This can be a big ask for organizations that have limited resources.
By partnering with an MSP, you can outsource your organization’s IT help desk needs and let employees focus on core objectives.
The article will go through the different offerings of an MSP and the reasons you should consider working with one.
What are the Offerings of a Managed IT Help Desk Provider?
MSPs offer a range of IT services to organizations regardless of their size. This can include technical and customer-centric services. You can consult with them and come up with a customized IT plan according to your unique requirements.
Here are some of the offerings provided by an MSP:
How Can a Managed IT Help Desk Provider Help Your Organization?
Are you wondering if an MSP will be the right fit for your organization? Here are some benefits offered by MSPs to help you decide.
1. Focus on Core Business Deliverables
Your IT team has a myriad of responsibilities. They need to ensure your IT infrastructure is up and running, handle system integration, identify and fix system vulnerabilities, automate processes, and explore new technologies.
Tending to these responsibilities can be challenging if the team stays busy with help desk tickets. Functions that add value to your business suffer.
By outsourcing your IT needs, you let an experienced and skilled third-party team manage the help desk while your employees can focus on important deliverables.
2. Immediate Access to Technical Expertise
Technology keeps evolving; there are new languages, tools, upgrades, and trends to know about. You can upskill employees and hire the right technical talent. But these processes are cost and effort intensive. They will also take time to show results.
An MSP will ensure to align the right skilled resources to your team depending on the technology your organization uses. This helps you save both time and money.
3. Scale or Turn Down Team Capacity
Your IT needs can vary depending on how your business is performing. For example, if an opportunity comes, you may have to scale your team quickly to accommodate the new project. Or, in cases where the business is not performing well, you may have to scale down the team.
An MSP can help handle such changes in real-time. If you need to scale up, they can accordingly add resources or downgrade the team depending on the reduced workload.
4. Offer Customers 24/7 Availability
If you are tending to a global audience, your business operations must run 24/7. If your employees run into a technical issue after hours, an IT team should be available for resolution.
Several MSPs offer 24/7/365 days support. So in case of any issues, you will have help at hand at the earliest. This can help reduce system downtime and enable employees to complete their deliverables efficiently.
5. Security From Cyberthreats
Managed IT help desk services can include software and hardware support, network monitoring, deployment, and cloud server support.
According to reports, cybercrime cost the world $6 trillion in 2021. Furthermore, this loss amount is expected to reach $10.5 trillion by 2025.
Your outsourced IT team can handle activities like routine system updates and maintenance. These updates may seem time-consuming, but they can prevent security issues and improve software performance.
MSPs can also actively monitor the network for potential threats. You can set up triggers to run automated processes or send alerts to responsible teams when such threats are encountered.
Configuration issues can also cost your business money. Cybercriminals can exploit these system vulnerabilities. With their skill and experience, MSPs can deploy systems, software, and tools while avoiding configuration issues.
6. Improve Employee Efficiency and Productivity
Technology should help employees do their job better and not be a bottleneck. MSPs offer services like managed Microsoft 365, tier 1 and 2 support for computers, printers, mobiles, security patching, and other application support.
These services can significantly reduce system downtime. And with 24/7 support, issues can be resolved at the earliest.
These factors ensure that employees can complete their tasks without any technical glitches.
7. Have a Business Continuity Plan in Place
Your business may have to temporarily shut down operations in emergencies or natural disasters. In the absence of an IT and customer service team, employees and customers can be impacted at a global level.
With services like outsourcing help desk and customer support, you can have some aspects of your business running until you get on your feet.
8. Manage Your Budget Better
Your IT budget can quickly get out of hand if you have continuous system issues or have difficulty retaining top talent.
An MSP eliminates the need to hire talent and thereby saves training costs. They can work with your existing tools and applications. You can scale the IT team up and down as required.
You can opt for SLA-driven custom support plans. So you know what services you are exactly paying for. You get a better idea of IT costs, which can help you budget and use funds for critical deliverables.
What to Look For in a Managed IT Help Desk Provider?
Look for an MSP with features like flexible support plans, 24/7 availability, certified support agents, comprehensive reporting, proactive maintenance, and multi-tier support.
Go through their client list to understand the scope of their industry experience. Look for client testimonials on Google and third-party websites.
An IT team is integral to keeping your business running. However, if you have limited IT resources or your team is inundated with help desk tickets, a managed IT help desk could be a solution.
With the help of an MSP, you can let employees focus on core business deliverables, get immediate access to technical expertise, scale up and down as required, and protect your IT infrastructure from cyber threats.
Consult with an MSP to understand how their services can be customized according to your business requirements.